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Ratansonline.com strives to fulfill orders as soon as possible. Under normal circumstances, the time it takes from when an order is placed until it is dispatched for delivery, is approximately 2-3 working days.

Standard shipping fee for an order placed within UAE is AED21/order i.e. for upto 3Kg parcel.

Paying for your online order is made as simple as possible. You can pay through cash on delivery or use your card for an online payment for those orders to be shipped within UAE.

In order to change your billing address and your number, please email us at info@ratansonline.com , we shall make the changes accordingly.

Once the order is placed, we cannot make any form of amendments. However, we can accept your request to remove or cancel any item pertaining to the order, or cancel the whole order and place a new one.

Yes, we just require the person to have a proof of identity especially for orders paid by card. You can get in touch with our customer service if you need further assistance with your shipment delivery. We want to ensure that you get your order at your convenience.

To track your order, please click on this link https://my.wing.ae/track  and specify the order tracking number to know the status of your order.

Stage Status
ORDER RECEIVED Thank you! Your order is successfully placed and received
ON PROCESS Please wait! Your order is on process
HANDED TO SHIPPER Your order was dispatched and handed to the courier
OUT FOR DELIVERY Your order is out for delivery and will be delivered within the day
DELIVERED Congratulations! Your order is successfully delivered
  • We don’t have a direct exchange, but we accept returns. This is permitted within 2 days upon receiving the order, and a credit note will be issued once the return is processed.
  • We do not have a Cash Refund Policy. We can only issue a credit note for the amount of the returned item/s (excluding the shipping fee).

For additional information, please free to email us at info@ratansonline.com .

If your address is located in a remote area for the courier, we will contact you to discuss the issue. Following is the list of areas that are not covered by our courier company.

No Service Areas and Zone
Habshan – Remote (Military area – No Service) Western Region
Al taff, Bid Khabbab – No Service Western Region
Etihad rail, Umm Al Ashtan – No Service Western Region
Moreeb Hills, Zarrarah – No Service Western Region
Delma Islad – No Service Western Region
Ashoosh Ghantoot truck Road Western Region
Saif Zone Sharjah
Zirkūh Island Abu Dhabi
Das Island Abu Dhabi
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